Return Policy
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or customized items for any reason, subject to a restocking fee (see below).

If you need to return an item, please send an email to returns@myanimalgifts.com within 30 calendar days of receiving your order for authorization on a return. We will accept authorized returns within 30 days as long as the items are unused and in the original packaging.

Any items that are returnable are subject to a 25% restocking fee. Shipping costs to return the items are the responsibility of the customer.


How To Return Items
Please email us to receive a RA (Return Authorization) number. We cannot accept any returns that do not have a RA number on the return mailing label. Further instructions will be provided for returning the items to us.

Please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged.


Canceling Your Order
If you decide for some reason that you want to cancel an order you just placed, we can only do so if we have not processed the order yet. Please email us immediately at returns@myanimalgifts.com to see if your order can be cancelled. Please note, however, that most orders are processed immediately.


Damaged/Missing Items
On rare occasions some items may arrive damaged or may be missing. If your items are received damaged, please contact us immediately and we will work on sending out a replacement. You must save the damaged merchandise and packaging for a possible claim by us with the carrier. If all items in your order do not arrive by the delivery time estimated in your order confirmation, please write to returns@myanimalgifts.com.